Frequently Asked Questions
I did not get my program guide.
Your SDPB Magazine should arrive before the new month starts. If you have not received by the 2nd of the month, please call Member Services at 800-333-0789 to request a replacement copy. Please check to make sure we have the correct address and that your membership has not expired. Also you might consider opting to receive the guide electronically. Just ask about it when you call.
When does my membership expire?
Please contact the Members Services office at 800-333-0789 or email to email@example.com for specifics on your membership dates.
Where is the list of Thank You gifts I can choose with my pledge?
On our website.
When will my thank you gift arrive?
Please allow 4 to 6 weeks from the time we receive your payment. If it has been longer than 6 weeks, please contact us at 800-333-0789.
I already sent in a contribution, why did I receive a request?
During your membership year, you may receive a request for an extra contribution beyond your “regular” annual gift either by mail or telephone. Additional contributions from current members are an important part of our strong member support. Our experience shows that many Friends of SDPB members who feel they would like to, but cannot give a larger contribution when renewing, send “extra” gifts during their membership year. These gifts do not extend your membership year. They are additional gifts that should not be confused with renewal reminders.
Is my gift to SDPB tax-deductible?
Yes. Your gift your gift to SDPB is fully tax-deductible, minus the fair market value of any thank you gifts requested. You will receive a summary of your donations at the end of the year for tax purposes.
How can I update my contact information with my membership?
Call Member Services at 800-333-0789 or email firstname.lastname@example.org. Be sure to include your full name in the message.
How do I make a gift membership?
Call Members Services at 800-333-0789 or mail in your donation to Friends of SDPB, PO Box 5000, Brookings, SD 57006. Please include your name and address, as well as the name and address of the gift recipient. If you decide to donate online, in the comments section at the bottom of the pledge form, include the name and address of the gift recipient. We’ll send the recipient a letter notifying that he or she has received a gift membership. We will also mail the gift/tribute recipient any premium gift you’ve chosen for them.
How do I make a memorial pledge?
Call Member Services at 800-333-0789 or mail in your donation to Friends of SDPB, PO Box 5000, Brookings, SD 57006. Please include your name and contact information, the name of the deceased, and name(s) and contact information for the memorial letter recipient(s). You may also list the impetus for your memorial donation, for example, your loved one enjoyed Lawrence Welk or SDPB was important to them.
Please remember that if you decide to pledge online, include in the comments section at the bottom of the pledge form the same contact information as listed above. Memorial pledges are listed in the monthly SDPB Magazine.
We’ll send any family members or friends you specify a memorial letter notifying them of your donation, and we’ll mail you an acknowledgement letter.
I've already pledged. How can I get my gift matched by my employer?
Check with your Human Resources department to obtain your company’s matching gift form and fill out the employee section of the form. Your company may need the acknowledgement letter we’ve mailed to you in order to begin processing the match. Please be aware that your company may deduct the Fair Market Value of a Thank You gift before determining the amount that they will match.
Send the form to us by any of the following methods:
Friends of SDPB
PO Box 5000
Brookings, SD 57006
Fax: (605) 688-6588
Does Friends of SDPB exchange mailing lists?
The Friends of SDPB does NOT exchange mailing lists with any other organization or business. We value your privacy.
Is it possible to pay my pledge in installments?
An installment pledge is a way to budget your giving, by spreading your pledge out over 12 monthly payments. (Some people give quarterly or semi-annually.) We offer the convenience of monthly contributions via your credit card or directly from your checking account. The most important distinction between the installment pledge and sustaining membership is that the sustaining membership is ongoing, while the installment gift plan ends when your pledge is fulfilled, meaning that you will need to pledge again next year in order to keep your membership active.
I just pledged to give monthly. When will my card be charged or the deduction taken from my checking or savings account?
Your first monthly gift will be charged 1-2 business days after you have made your pledge. After that, the date depends on how you give. If you give via Electronic Funds Transfer, your gift will be deducted from your checking or savings account on the 20th of the each month. If you give via a credit or debit card, your card will be charged on the 4th of each month.
Is there a place to log on to change my payment information for my monthly donations?
Unfortunately, no. Right now, we do not have the systems in place for members to log on to our website to make changes to their membership accounts, but we are currently working towards making that feature available in the future.
I’m a monthly donor and I have a new credit or debit card or I have changed banks or bank accounts, how can I update the information with SDPB?
Call our Membership Office at 800-333-0789 or email email@example.com and let them know you need to adjust your information.
What is an Evergreen Membership?
SDPB’s monthly Evergreen Members give us a dependable base of support. They help save time, banking fees, and paper, as we don’t need to send renewal notices in the mail.
Your donation is billed to your credit or debit card or withdrawn from your checking or savings account each month and your membership is automatically renewed. Each January, we will send you a record of your giving history for tax purposes, and give you an opportunity to update your pledge amount or change your payment method. Of course, you can change of cancel your payments any time or request a thank you gift.
Why am I getting renewal notices? I thought I was an Evergreen member.
There are two possibilities for why you are receiving renewal notices. One could be that you were donating with a 12-month installment pledge which has been fulfilled. The second possibility is that you have a duplicate membership account under different contact information. Please contact Member Services at 800-333-0789 or email firstname.lastname@example.org for further information about your membership.
How do I cancel or suspend my Evergreen Membership?
Call Member Services at 800-333-0789 with your request or email email@example.com. Be sure to include your contact information and/or membership ID number with your request.
Do I qualify for a Thank You gift as an Evergreen member?
Yes. You are eligible for a gift every year. To request a Thank You gift, call Member Services at 800-333-0789 or email firstname.lastname@example.org.
I am an Evergreen member. How can I make changes to my pledge amount?
Call the Member Services during regular business hours at 800-333-0789 or email email@example.com. Be sure to include your contact information and/or membership ID number in your message.
Frequently Asked Questions